Your questions answered

We regularly invite members to put questions to Nationwide in our Online Member TalkBacks.  Here you can read our responses from previous events. We also invite you to view our most recent Online TalkBack held in May 2013.

To view a particular topic, you can filter the questions by category.

  • Could you save paper by just printing and sending me my overdraft charges, instead of detailing every transaction?

    Read article Asked by Paula Freckleton

  • I am on a five-year fixed-rate mortgage. Since I fixed, interest rates have dropped. Can I move to a new Nationwide deal?

    Read article Asked by Mark Couves

  • Could you place chairs nearer the queue so elderly people have a place to sit while they wait?

    Read article Asked by Helen Vipond

  • If I use my credit card in Europe for purchases and pay it off by my direct debit, will I incur interest on the purchases?

    Read article Asked by Stan Wood

  • Why are banks refusing to consider buy-to-let mortgages on retirement properties for those over 65?

    Read article Asked by Peter Tilley

  • Why did my branch ask me to pay £10 to make a withdrawal by cheque from my savings account?

    Read article Asked by Brian Smith. Similar question from Chris Elston.

  • Why is there now a minimum withdrawal from the counter?

    Read article Asked by Dave, Sheerness

  • My family has stopped paper statements. Why was I charged £5 for a one-off request to print a statement?

    Read article Asked by Jan Manson

  • Why can't my wife and I pay a cheque for both of us into our two separate accounts?

    Read article Asked by P Miles

  • Why is the interest on my MySave Online Plus account transferred monthly to my FlexAccount?

    Read article Asked by John Faggs

AGM 2013

This year we invite our members to join us in Manchester on 24 July 2013​

Read more about AGM

Member TalkBacks

TalkBack events bring members and Directors together. Put your questions to those who run the Society on your behalf.

Read more about TalkBacks