Your questions answered
We regularly invite members to put questions to Nationwide in our Online Member TalkBacks. Here you can read our responses on topics such as savings, investments, mortgages, credit cards, loans and more.
Or view our recent Video Online TalkBack where members have put their questions to directors on camera. Find out what the top questions are and hear our replies.
To view a particular topic, you can filter the questions by category.
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Could you introduce offers like Halifax who pay £5 each month to members who pay in £1,000 a month?
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Asked by Matta Vanteddu
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What help do you offer members whose credit rating is very poor?
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Asked by Karen Goode
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What about us diligent savers who are being hit with the lowest interest rates ever?
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Asked by Philip Darke. Similar questions and comments from David Allen, Ian Hunter, Roger North, Peter Lloyd, Terry Lewis, Brian Regan, Bryan Steiner and Peter Coombes.
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Why do customers need a different log-on account registration for the MySave Online Plus Account?
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Asked by Carol. Similar questions from Julien Minett, Mike Walker, Bryan Steiner and George Fleming.
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Why do you offer a better rate for MySave Online Plus accounts to non-Nationwide customers via a separate website?
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Asked by David Lindsay
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Why can't you advertise a higher normal rate rather than a bonus followed by a low rate?
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Asked by Roger Cawte. Similar questions from Peter Bailey and Graham Brownett.
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How is interest calculated on an e-ISA after a withdrawal?
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Asked by Mrs Ho You
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Why don't you ensure members have the best possible rate on your products automatically?
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Asked by Philip Biggs
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If I opened your 3.10% e-ISA with £5,340, would I then be able to transfer my other tax-free e-ISA into that account?
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Asked by K. T. Davies
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Is it possible to track progress of my two-year ISA Tracker Bond online?
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Asked by Mr P J Clark