Support for members with low credit rating

What help do you offer members whose credit rating is very poor?

• Karen asks:

  Our credit is not good; I know I would be declined a remortgage. What help do you give to members with poor credit rating?

• Nationwide replies:

  Our overriding responsibility is to make sure we do not lend people money they cannot afford to repay - after all, it is our savers' money that we lend. Have you looked into ways you could try to improve your credit rating? If you have any concerns about meeting any of your Nationwide mortgage, personal loan or credit card commitments, see how we can help you meet your payments.

  Or you could talk to one of the free specialist debt advice agencies.

  Answered on 22 March 2011.