The number of customer complaints we receive, and how we deal with them, is recorded and published regularly. This is our latest data published on 30 August 2016. Complaints data is also published by our regulator, the Financial Conduct Authority (FCA).
We're committed to providing the best possible service but, with over 15 million customers and members, things may sometimes go wrong. When this happens we always aim to investigate and resolve complaints rapidly, and to our customer's satisfaction.
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Alternatively you can view the data in tabular format.