Tracking complaints

The number of customer complaints we receive, and how we deal with them, is recorded and published by our regulator, the Financial Services Authority (FSA).

We're committed to providing the best possible service but, with over 15 million members, things may sometimes go wrong. When this happens we always aim to investigate and resolve complaints rapidly, and to our customer's satisfaction.

In the FSA data published on 15 April 2013, complaints about Nationwide represented 2.05% of all complaints across the industry.

These figures are for the Nationwide Group, which includes Nationwide Building Society, Cheshire Building Society, Derbyshire Building Society, and Dunfermline Building Society.

The Home finance figures do not include data from The Mortgage Works.