The Nationwide Select Credit Card, which launched in August, has exciting new features and is now available to more customers. Find out more here.
The Select Credit Card is exclusively for those people with a main Nationwide current account which supports our commitment to rewarding our members. We'd really like to know what you think.
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We may not publish or respond to all comments, but they will all be reviewed by the credit card team.
Posted by Credit card team
In response to Alan: I'm sorry to hear about your experience. Unfortunately you were given incorrect information when you applied for the Select Credit Card as Nationwide would not refund the credit card charges made by a travel agent. This is because the charge is levied by a third party (administered by the merchant acquirer – i.e. the company processing the payment) and not levied by Nationwide, therefore we have no control over what they charge. The information you were given by the call centre is therefore correct.
Date posted - 02/02/2012 14:19:08
As an existing Flexaccount holder I was sold the Select Credit Card during a visit to our local branch on the understanding that one of the benefits was that I could use the card to pay the balance of our holiday and Nationwide would refund any charges made by the travel agent for paying by credit card. There was no mention of this in the literature received with my card so I phoned the call centre and was told that this is not the case. Who is correct?
Date posted - 02/02/2012 14:14:26
I am sorry that you feel that we didn’t make the changes clear in our literature. When we upgraded existing customers to the Select Credit Card we ensured that we were very clear about the changes that customers would experience as a result of being upgraded. These changes, in addition to the new benefits customers would get, were included in both the Notification letter we sent to each customer as well as the leaflet that accompanied this letter.
Furthermore customers who didn’t want to be upgraded to the Select Credit Card were able to contact our call centre and opt out of the upgrade, which meant they could maintain the benefits of their existing Nationwide credit card.
Date posted - 02/02/2012 09:22:04
I have been a Gold Credit Card holder for many years and have enjoyed the great benefits such as extended warranty (1 year on top of manufacturer's warranty), free purchase protection, free travel insurance, commission free use within EU (was Global until last year). The new 'Select' card was offered to me as an upgrade. Unfortunately it was not made clear that many of the perks had been removed - extended warranty as an example. I contacted customer service via the call centre and was told an inaccuracy re extended warranty. I then wrote a letter (old fashioned I know) and got a wonderful personalised letter back informing me that I was able to keep my existing Gold Card and would not be upgraded. Great service from Nationwide Customer service but frankly we should all have been given this choice NOT to change rather than automatically changing us over. Nowhere did it make it clear in the literature of the 'lost' benefits by switching. Customers BE AWARE!
Date posted - 02/02/2012 09:21:21
I agree with Parky, it makes sense to allow existing customers have all the benefits of new customers as it will lead to more long term members. Currently all banks and BS offer introductory offers but lose those switching customers when the offers stop. Provide longer term benefits at a slightly lower level to all customers is likely to be more acceptable. Otherwise existing customers feel like they are subsidising new ones and Nationwide should see a reduction in the turnover in members.
Date posted - 31/01/2012 17:04:15
In response to Lemon: Over the next 12 months we have a campaign in place which will see us actively reviewing the APRs of our existing customers, including our transferred Select Credit Card customers. This means that qualifying customers will receive a lower APR based on their own individual circumstances.
Date posted - 25/01/2012 12:59:56
In response to Billy. Thank you for your feedback. We do already send regular email newsletters to members who have registered to receive them. It’s easy to register. Just log on to the Nationwide Internet Bank and go to the ‘My details and settings’ section. Then go to ‘My marketing preferences’ and click to say you are happy to receive our emails.
We’d also suggest you regularly visit our main home page at nationwide.co.uk for all the latest news and to view latest rates. Add it to your browser ‘favourites’ along with your.nationwide.co.uk
Date posted - 25/01/2012 12:01:47
Nationwide is guilty of poor communication.
I bank on line and read news online.
You should be more proactive in telling customers about the benefits on things like the new credit card plus interest rate changes and the like via e mail to registered customers.
Date posted - 25/01/2012 11:20:45
In response to Steve: The Select Credit Card is designed to reward existing loyal FlexAccount customers who have their main current account with Nationwide. In addition to the introductory offers, the Select Credit Card offers a great range of benefits including 0.5% cashback on sterling purchases and commission-free purchases abroad, designed to encourage customers to stay with Nationwide and use their card regularly. We also have a range of Flexclusives, offers designed to reward loyal and existing customers.
Date posted - 24/01/2012 17:13:44
Offers should also be available in some form for new customers. All the new customer offers do is introduce short term new users who will then disappear when a better offer appears. There should be more reward for existing and loyal customers.
Date posted - 24/01/2012 17:13:12
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