Now that the new internet bank has been live for a number of weeks we’re opening another Talking Point to find out your latest views. Are you now enjoying the features and finding them easy to use?
All comments received will be reviewed by the Internet Bank team.
SCROLL DOWN to comment or to see what others think.
Agree (150)
Posted by The Internet Bank team
Nationwide's comment:
In response to Beam Me Up: Thank you for your feedback. As you mention, many of our members have requested through this Talking Point that they would like to see the internet bank showing the current interest rates for Savings Accounts. Nationwide is committed to acting upon customer feedback to improve our services and we’re pleased to confirm that this feedback is being acted upon. We are looking at implementing this during Autumn 2012.
Agree (1)
Date posted - 22/06/2012 09:31:05
Beam Me Up .... said:
Please would you show the current interest rate being paid on the account screen for all Savings Accounts. This informatoin is readily available on many competitor's sites and has been requested a number of times on this site, indeed, judging by the number of "Agrees" it appears to be one of the most sought after upgrades. Please can you advise when this simple members' request will be acted upon.
Agree (4)
Date posted - 18/06/2012 10:30:36
FiG said:
I am liking the site more and more as I get used to it. I used to use MS Money, but stopped when you withdrew support. Is it possible to have some form of analysis available on the site so that I can group my transactions for analysis of my spending and income? Thank you.
Date posted - 18/05/2012 08:43:40
In response to Norfolkman: Thank you for your comment. I’m pleased to confirm that OFX is available for FlexAccount. To access this, you need to be in Full Statement view instead of mini statement. I hope this helps.
Agree (8)
Date posted - 13/04/2012 08:14:10
Norfolkman said:
Today I have downloaded to MS Money my Nationwide Credit card transactions via an OFX file with no problem. But when trying to download transactions for my Nationwide FlexAccount there is no option for OFX format only CVS! Is OFX downloads avaible for FlexAccount. (I do realise that Nationwide does not support MS Money any longer)
Agree (5)
Date posted - 13/04/2012 08:13:55
Johnboy said:
It would be very useful to have search facility to find a specific transaction either by shop name or amount.
Agree (0)
Date posted - 27/03/2012 09:06:07
Daz said:
I think it would be good if you could choose your own log in details rather than just using a customer number
Agree (6)
Date posted - 27/03/2012 09:05:06
In response to CP: Thank you for your feedback. We made a decision to withdraw support for Microsoft Money when Microsoft themselves withdrew support for the product. Whilst we understand that that this product was a really useful tool for some of our members to manage their money, we had to provide considerable resource to deal with queries. We will therefore not be re-introducing the facility to download directly into Money, but have found that many customers have welcomed the new .ofx download option.
Date posted - 27/03/2012 08:53:46
CP said:
Now that you offer OFX downloads for statements (found by accident - not widely published), which can be imported directly to MS Money, is there any chance of you allowing and publishing connections to allow MS Money to automatically download the files into Money as we used to be able to? The last UK edition was MS Money 2005 (abandoned by Microsoft) a bit old, but still works well in Windows 7! Please re-instate this really valuable facility as it made life so much easier, instead of having to download files first. However, having OFX files is a vast improvement over just CSV files, as they are immediately accepted correctly by Money. I would also suggest that you publicise much more actively, the availability of OFX files, as I was not aware you had re-instated them. Come On Nationwide, we want the BEST Internet Banking, not nearly the best.
Agree (9)
Date posted - 27/03/2012 08:53:29
In repsonse to Slugslime: Thank you for your suggestion. Providing interest rate information within the Internet Bank is something that we are currently investigating. We will update you once these investigations have concluded. We're committed to acting on customer feedback so please do keep your suggestions coming.
Agree (3)
Date posted - 09/03/2012 11:43:40
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