New internet bank

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Your internet bank has been redesigned. Tell us what you think of the changes.

Your internet bank has been redesigned to bring it right up to date and make it easier to use. We'd really like to know what you think.

Thank you for all your feedback on the launch of the internet bank. Further improvements are in place as a result of your comments and suggestions.

This Talking Point is now closed to comments. Please SCROLL DOWN to see what others have said.


Agree (178)

Posted by Internet bank team

Marian said:

Love the new site find it much easier to use but am having trouble in applying to change to new cash isa(within Nationwide)

Agree (2)

Date posted - 17/11/2011 14:58:56

David said:

Will we ever be able to see pending transactions individually? I understand we can't see the merchant name but it would be nice to check them off against receipts.

Agree (45)

Date posted - 17/11/2011 12:50:37

Stefan Carney said:

I like the style of the new site. Everything seems nice and easy to access. I love the addition of the graphs and charts to monitor my income & expenditure. My only wish is that you would add this feature to Credit Card accounts as well. Overall a great improvement.

Agree (1)

Date posted - 17/11/2011 12:19:21

Alan said:

In a nutshell - I hate it. I have yet to find, and finding anything is now harder, any feature of the new site which has ny advantage over the old. You seem to have copied modern 'trendy' websites which favour appearance over function and are not as good as your old site. If it aint broke - don't fix it. Please revert to simple, clear informative and accessible layout and if it looks old fashioned be brave enough to say it's the service that matters.

Agree (52)

Date posted - 17/11/2011 12:19:14

sue said:

Great new web site but for some reason over the last month or so, it takes ages to onto the Nationwide web site??

Agree (7)

Date posted - 17/11/2011 12:17:30

Max C said:

It's a big improvement! I have noticed one important problem though -- when you do a SWIFT payment in a foreign currency, on the confirmation screen the foreign currency amount appears with a pound sign before it! This makes it look like you've entered completely the wrong amount to transfer.

Agree (5)

Date posted - 17/11/2011 11:18:47

Driskey said:

The new layout is fresher and more interactive - thanks. For existing mortgage holders I still find the internet banking and general Nationwide site limited. For example finding the postal address for Northampton is nigh impossible and the ability to carry out transactions on-line. Perhaps areas for consideration in any future upgrades? Thanks

Agree (3)

Date posted - 17/11/2011 11:07:21

dmb said:

Nationwide had the best online banking platform; no other bank or Building Society came close to it. Somehow they seem to have forgotten functionality in the name of change. This is a very disappointing effort Nationwide. Footnote - this is my THIRD attempt at leaving a response. Will Nationwide allow it to be posted this time I wonder?

Agree (36)

Date posted - 17/11/2011 09:07:47

sue888 said:

I love the new internet banking site very good. Satisfied customer !

Agree (3)

Date posted - 17/11/2011 09:07:26

lewey said:

I preferred the old way it was easier to use, seemed to load faster and it displayed the list of each accounts transactions more clearly and more easily understood.

Agree (36)

Date posted - 17/11/2011 09:07:07


You asked, we acted

We listen to your suggestions and make changes where we can. See some of the differences you've helped us to deliver.

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You asked, we acted

We listen to your suggestions and make changes where we can. See some of the differences you've helped us to deliver.

See more

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