Measuring satisfaction

Every month an independent research company contacts 12,000 customers by telephone to ask them about the quality of service they receive from our branch and telephone staff. We also ask 5,000 users of our Internet Bank and website users, via an online survey, to rate service quality.

Please check out our latest quarterly Customer Service Tracker results below.

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Alternatively you can view the data in tabular format.

Tracking complaints

We're committed to handling complaints rapidly and fairly

See the FCA chart

Resolving disputes

We've a strong record for judging complaints fairly. This is based on the regular reports from the Financial Ombudsman Service

See how we compare

Member TalkBacks

TalkBack events bring members and Directors together. Put your questions to those who run the Society on your behalf.

Read more about TalkBacks